Most businesses buy these four from four vendors. Here they share one queue, one customer record and one bill.
Certificates and the security questionnaire are available under NDA.
Five screens from the live product: the unified inbox, a WhatsApp voice call in progress, the supervisor wallboard and an outbound campaign.
One inbox for WhatsApp messages, WhatsApp voice, SMS and your DID lines. The agent sees the thread, the order and the CRM record without switching tools.
WhatsApp messaging, SMS, VoIP minutes and DID numbers, on the billing mechanics each one really uses. Load a market preset or type in your own rate card — every figure is editable.
Channel charges do not change — this shows how the conversation load splits between AI agents and people.
An estimate for planning, not a quote. It covers channel charges only — the whtapis platform fee is separate, and it excludes volume-tier discounts, local-currency billing and taxes. Meta bills per delivered template message; outbound WhatsApp voice bills in six-second pulses and inbound calls are free. Confirm live rates for your markets before committing a budget.
You do the first step. A named specialist does the rest with you.
WhatsApp Business Calling is new, and getting it live means Meta verification, template approval and routing decisions. A named specialist does that with you — and stays reachable after launch.
We work under an authorised WhatsApp Business Solution Provider relationship, with the data residency, retention and audit controls that banking, insurance, healthcare and government buyers have to evidence.
Deployed as the dedicated WhatsApp-first contact center within the Qalqul Engine ecosystem across North America, Europe, Morocco, MENA, and Africa.
TODO: Drop approved SVG/PNG client marks in /public/images/clients/ (e.g., approved banking, insurance, aviation, telecom & retail references from Qalqul Engine).
Challenge: High PSTN call queues and slow email document collection during loan origination and card servicing.
Architecture: Unified WhatsApp Business API templates, in-thread WhatsApp Voice calls, and CRM screen-pop across specialized queues.
Challenge: Fragmented regional call centers with limited visibility into WhatsApp agent conversations and SLA breaches.
Architecture: Skills-based routing in French, Arabic, and English with scoped AI intake agents and live supervisor wallboards.
Challenge: Unanswered confirmation calls leading to high failed-delivery rates and unmonitored agent WhatsApp phones.
Architecture: Automated Shopify/WooCommerce WhatsApp utility flows with instant escalation to live voice and sales queues.
TODO: "Insert verified quote from an Operations / Contact Center Director describing Meta onboarding speed, call quality, and queue supervision."
TODO: "Insert verified quote from a CIO / Head of IT describing CRM write-back, SIP trunk interconnect, and data residency compliance."
TODO: "Insert verified quote from a BPO / Reseller Partner describing multi-tenant management and white-label margins."
Every connection can come from you or from us — and you can mix per country. Switch later without changing platforms.
Most customers mix: their own trunk in one country, our numbers in another.
Activate an account online and a specialist walks you through WhatsApp verification, templates and routing — most teams are taking real conversations inside a week.
